Billing and your subscription
Free trial
New organisations start with a free trial, and no card is needed. The banner at the top of the app shows how many days are left.
Plans
Every plan is priced per seat. Plans differ in how many people and appliances they allow, how many imports you can run each month, and which extras they include (reports, the API, accounts packages, the client portal and reminder emails). Settings → Billing shows your plan and how much of each limit you're using. If something isn't in your plan, the page explains and links to the plans.
Subscribing
Owners and admins can subscribe from Settings → Billing: choose a plan, and pay monthly or yearly (yearly costs less). Payments are handled by Stripe, so we never see your card details. Prices exclude VAT, and you can enter your VAT number at checkout.
Discount codes
If you have a discount code, enter it on Settings → Billing before you continue to payment, or at Stripe's checkout. Your billing page shows the discount and when it ends.
Changing plan
On Settings → Billing, pick another plan or switch between monthly and yearly:
- Moving up, or to yearly, is charged straight away, with credit for the unused part of your current period.
- Moving down needs your people and appliances to fit the smaller plan first.
Changing seats
On Settings → Billing, change the number of seats:
- Extra seats are charged straight away for the rest of the month.
- Fewer seats take effect from your next renewal.
Invoices, card and cancelling
Manage billing, card and invoices opens Stripe's secure portal. There you can download invoices, update your card or cancel. If you cancel, your subscription runs to the end of the period you've paid for.
If payment stops
If a payment fails, we'll retry it and show a banner. If the subscription ends or the trial runs out, your organisation becomes read-only. You can still view and download everything, including certificates, registers and exports, but you can't add or change records until you subscribe again.
Your data
Your data is yours. You can export it at any time. After an account is closed we keep it for 90 days, then delete it. See our Terms and Data Processing Agreement.